H2O Restore ("we", "us", or "our") is the data controller responsible for your personal data. We are committed to protecting your privacy and processing your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
We may collect, use, store, and transfer different kinds of personal data about you, including:
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
We use your data primarily to provide and manage our exterior cleaning services, process payments, communicate with you regarding appointments or inquiries, and improve our website and customer service. We may also use your data to send you relevant service updates or seasonal maintenance reminders, provided you have not opted out of such communications.
We do not sell your personal data to third parties. We may share your data with trusted third-party service providers who assist us in operating our business, such as payment processors, IT support, and accounting software providers. These third parties are contractually bound to keep your data secure and use it only for the purposes specified by us.
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. By law, we have to keep basic information about our customers (including Contact, Identity, Financial, and Transaction Data) for six years after they cease being customers for tax purposes.
Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to:
Our website uses cookies to distinguish you from other users, providing a better experience and allowing us to improve our site. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know.
We generally do not transfer your personal data outside the UK. However, if any of our third-party service providers are based outside the UK, we ensure a similar degree of protection is afforded to it by ensuring appropriate safeguards are implemented, such as standard contractual clauses approved for use in the UK.
You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.
If you have any questions about this Privacy Policy or our privacy practices, please contact us at:
Email: info@h20restore.co.uk
Phone: 07469 539 068
Address: Liverpool, Merseyside, UK
We keep our privacy policy under regular review. Any changes we make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by email.
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